FAQ’s

  • For EMS/DHL

    • Cost of item

    • Domestic Postage to our warehouse in Kyoto

    • Import duty (If the cost of item is over $1000, import duty is 5%)

    • International Shipping

    • Commission (Flat fee $25 + 10% of cost of item)

    • GST (If the cost of item is over $1000, GST is 10%)

    For container freight

    • Cost of item

    • Domestic Postage to our warehouse in Kyoto

    • Import Duty (5%)

    • Container fee

    • Commission (Flat fee $25 + 10% of cost of item)

    • Australian domestic postage (if applicable)

    • GST (10%)

  • To assist with handling and packing your orders. We charge a $25 flat fee + 10% of the items cost. Our commission fee is capped at $250 if your item costs more than $2250.

    We do a lot of promotions on our commission to make it more affordable for our customers to imports parts. For example: 5% of the items cost or just a $10 flat fee. All promotions will be featured on our social media.

    For an accurate quote, please send us an enquiry.

  • Air freight:

    EMS - 1 - 2 weeks.

    DHL - 3 business days.

    Container freight:

    2-3 months + 1 month for container to reach Melbourne

  • We can order any car parts or general product from any Japanese websites. If you have a question that you want to ask the company, we will send an email for you on your behalf.

  • We have a warehouse in Clayton, Melbourne and a secure storage space in Wantirna South, Melbourne.

  • This is the postage fee that the seller charge when shipping your orders from their location to our warehouse in Japan.

    JDP depends on the size/weight of your order. JDP can be more expensive if the seller lives in a state that is really far from Kyoto.

    If the seller lives near or in Kyoto, domestic postage can be free.

  • These items cannot be shipped via air freight:

    • Engines

    • Gassed Charged Suspension

    • Anything with Batteries

    • Lithium L-ION Batteries

    • Wheel+Tyre with nitrogen

    • Petrol/Gas Tanks

    • Oils

    • Seat belts with pretensioners

    • SRS Airbags

  • We accept payments via bank transfer or PayPal (with a 3% transaction fee).

    We also offer Buy Now, Pay Later options, with a 6% surcharge for transaction fees.

  • Our container leaves Japan every 2-3 months depending on volume. Container usually takes 1 month to reach Melbourne. Once the container arrives, we will unload the container and take it to our warehouse for storage. You will be contacted when your order is ready to be sent out or you can pick up your order at our warehouse.

  • We cannot ship wheels with tires via air freight. We can only ship wheels with tires via container freight.

    If you want your wheels to be shipped via air freight, we charge $150 for removal of 4 tires.

  • You definitely can! Depending on what you're ordering and the amount of space they take up, we will calculate the container fee accordingly.

  • If your item is shipped via air freight, your item will be shipped directly to your door Australia wide. If your item is shipped via container, your item will arrive in Melbourne and we will ship it domestically to you. We will try to get the best domestic shipping quote for you. We will only ship your order to you once the domestic postage fee has been paid.

  • Muteki Imports have a strict no refund policy. Due to the nature of your orders being used parts, we do not offer free return or refunds. Please look at the items pictures and descriptions closely before purchasing.

    Please feel free to raise any concerns that you might about about the item before purchasing.

    If there are any damages to the item after we have shipped it out from our warehouse, please contact us immediately so that we can get it sorted.